Reference

How prabu55 Handles Your Account Data

Your account details, wallet transactions through DANA, OVO, or GoPay, and session activity are handled with clear rules on what we collect, how long we keep it, and who can see it.

DANA, OVO, GoPay transaction dataAccount session and device recordsYour right to access or remove dataContact path for privacy requestsIndonesia-applicable data handling

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the platform you use most. You can adjust cookie preferences from your browser settings at any time without affecting your account access.

Account Security Measures

Login sessions are protected with OTP verification sent to your registered contact. If a new device attempts access, we prompt an additional confirmation step before the account opens on that device.

Data Retention Period

We keep account records for as long as your account is active and for a period afterward as required by applicable financial and regulatory obligations. Once that period ends, personal data is deleted or anonymised.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of your account records, or delete data that is no longer required. We aim to respond to all verified requests within a reasonable timeframe.

What Information We Hold and Why

prabu55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with prabu55, we collect the details you provide during registration — your name, contact information, and the e-wallet identifier you link for deposits or withdrawals. If you fund your account through DANA, OVO, or GoPay, we record the transaction reference and

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amount to verify the payment cleared correctly. We do not store your full wallet PIN or bank credentials — those stay inside your own app. We also collect device and session data: the browser or app version you use, your IP address, and session timestamps. This
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helps us detect unusual login attempts and keep your account secure. Usage data — which game categories you open, how long sessions run — is collected to improve the platform experience. We do not sell this data to third parties. Any data shared with our payment
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processing partners is limited to what is needed to complete a transaction and is governed by their own privacy commitments. All personal data is stored on servers with encryption at rest and in transit. Availability of these services depends on local law and eligible regions in
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Indonesia, including players in Bekasi and Tangerang who access the platform via mobile.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Open the live chat icon inside your account dashboard. Our support team is available around the clock to handle data access or deletion requests for Indonesia accounts.

Email Privacy Request Send your request to our privacy contact address shown in the account help section. Include your registered account name and the specific data action you are requesting.

Account Settings Path Go to Account Settings, then select Privacy and Data. From there you can view what data categories we hold and submit a formal request to correct or remove specific records.

Common Questions About Your Data and Privacy Rights

Below are the questions we hear most often about how prabu55 manages your personal information, e-wallet data, and account records. If your question is not covered here, use the live chat or the Account Settings privacy path described above.

We store only the transaction reference and amount needed to confirm a deposit or withdrawal cleared. Your wallet PIN and full account credentials stay inside your own DANA, OVO, or GoPay app and are never transmitted to us.

Yes. Go to Account Settings, select Privacy and Data, and submit a data export request. We will compile your account records and deliver them to your registered contact through a secure link.

Submit a deletion request via live chat or the Account Settings privacy path. We will verify your identity first, then remove data that is not required to be retained under applicable financial or legal obligations in Indonesia.

Access is restricted to authorised staff handling account support, payment verification, and fraud prevention. Data is not shared with third parties beyond the payment processors needed to complete DANA, OVO, or GoPay transactions.

Only if you have opted in to receive them. You can adjust your communication preferences at any time from the notification settings inside your account without affecting your ability to deposit or access the lobby.

We retain records for the period required by applicable financial regulations after account closure. Once that retention window passes, personal data that is no longer needed is deleted or anonymised from our systems.

How prabu55 Handles Your Account Data

Data Handling, Cookies, and Account Security

Cookie and Tracking Policy

Account Security Measures

Data Retention Period

Your Right to Request Changes

How to Reach Us About Your Data

Common Questions About Your Data and Privacy Rights

01 Does prabu55 store my DANA, OVO, or GoPay account details?

02 Can I request a copy of all the data prabu55 holds on me?

03 How do I ask prabu55 to delete my personal data?

04 Who at prabu55 can see my account and transaction data?

05 Does prabu55 use my data to send marketing messages?

06 What happens to my data if I close my prabu55 account?

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