Reference

Terms and Conditions That Apply to Your Account

These terms set out how your account works at prabu55 — covering access, deposits through DANA, OVO, or GoPay, game participation, and account conduct.

Account Access RulesDANA, OVO, GoPay Deposit TermsGame Participation ConditionsAccount Suspension PolicyIndonesia-Eligible Regions Only
prabu55 Terms and Conditions That Apply to Your Account
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How We Protect Your Account Under These Terms

Security and data handling are built into how we apply these terms day to day. Your account details, wallet information, and transaction history are stored with access controls in place. Here is how we handle the areas that matter most to you.

Data Handling

We collect only what is needed to operate your account — name, contact details, and payment wallet information such as your registered DANA or OVO number. We do not sell this data.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If we detect unusual access patterns, your account may be flagged for a manual review before access is restored.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure, consistent with what applicable rules in eligible regions require of us.

Change Requests

To update your registered wallet — for example, switching from GoPay to DANA — contact support with your account ID and wallet details. Changes go through a verification step before they take effect.

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How to Reach Us About These Terms

Live Chat Support Open live chat directly from your account dashboard. Our Indonesia support team handles term-related questions, account holds, and wallet verification queries around the clock.
Email Contact Send a detailed message to our support address if your question involves account history, a disputed transaction through OVO or GoPay, or a formal terms clarification request.
Account Help Centre Your account panel includes a help section where you can submit a request about deposit conditions, wallet name mismatches, or suspension notices tied to these terms.

Common Questions About Our Terms

These are the questions our account holders ask most often about how the terms apply. If you have a question not covered here, reach our support team through live chat or the account help centre.

These terms govern your account regardless of location. Access to games and deposits depends on whether local law in your region permits it. We do not override local regulations.

A mismatch between your registered wallet and your account name will place a temporary hold on the deposit. Contact support with both names and your transaction reference to resolve it quickly.

No. Each account is personal and non-transferable. Using another person's account or allowing someone else to use yours is a breach of these terms and may result in account suspension.

We send a notification through your account dashboard or to your registered email when terms change. Continuing to use the account after that notification means you accept the updated version.

Submit a request through the account help centre or via email support. We will provide your transaction records and account data for the period your account has been active with us.

Accounts may be suspended for wallet mismatches, suspected unauthorised access, breach of conduct rules, or activity inconsistent with these terms. Support will notify you and outline the steps to resolve it.